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Job Location:
At the restaurant,
84-85, Church Street,
Tewkesbury,
Gloucestershire.
GL20 5RX
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Job Description:
You have to be able to think fast, have a good memory, be able to
take requests from customers and be fairly reasonable at maths. Sometimes
you may need to work very fast under pressure during busy hours. There
could be a lot of bending, carrying, lifting, reaching, standing, and
stretching......so you need to be fairly fit! Customers want their ordered
food quickly and you have to be able to write down their orders and
correctly advise Chef. You have to add up the items on the bill (with the
help of a cash machine) without making a mistake and provide the right
change. My customers expect extra courtesy, good service and attention. We
will teach you about the food as clients want you to explain what goes
into their meal and how it is cooked. You might also need to recommend
what wine they'd like to drink or you might be needed to prepare simple
items like salads at the table. You will also be
involved with cleaning and setting up tables, cutlery etc and things like
refilling salt and pepper shakers and making sure other condiments are
maintained. You should be able to welcome customers,
show them to their tables, make them feel comfortable throughout their
meal and thank them appropriately when they leave. Most importantly at
this restaurant, the customer is king, they are always right. You are
their first and last contact with us and as such you are my ambassador. I
expect you to ALWAYS be polite, always courteous, always smiling and to manage
their expectations appropriately ensuring that they feel a million
dollars. Your reward will show in a great bonus structure and of course,
if you get it right, it will mean positive feedback from customers in the
way they appreciate your service with larger tips and gratuities. I'll
stand by you, but if you can't take the heat, get out of the kitchen!
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